Support
Need help with AURA, local recordings, voice-agent sessions, QR codes, or Aura Minutes? Start here.
Contact
Email us at sos@educacion.global. Include your device type, app version, and a short description of what happened.
Common Topics
Microphone Access
Enable microphone permission in iOS or macOS Settings so the AURA Orb can react to your voice.
Local Recordings
Recordings and exports are stored on your device. If something is missing, check local storage and app permissions.
Aura Minutes
Sign in with Apple to view your balance, purchase minutes, and use paid voice-agent sessions.
Voice Agents
Explore shows approved agents. If an agent appears offline, try again later or contact support.
QR Codes
AURA QR codes can open agents, confirm web actions, start purchases, or transfer minutes.
Purchases
Purchases are handled by Apple. If minutes do not appear after purchase, contact us with the product and approximate purchase time.
Before You Write
- Update to the latest version of AURA.
- Restart the app and try the action again.
- Check microphone and network permissions.
- For purchase issues, confirm the purchase completed in your Apple account.
Helpful Details to Include
- Device model and operating system version
- AURA app version and build number
- Whether you were using local recording, Explore, a QR code, or a voice-agent session
- Any visible error message
- Steps to reproduce the issue
Privacy and Terms
Read the Privacy Policy and Terms of Service for details about local recordings, account features, Aura Minutes, and voice-agent sessions.